Return & Refund Policy

Return & Refund Policy for Sand + Fog 2026

Returns Eligibility and Conditions

At Sand + Fog 2026, you may request a return on eligible products within 30 days from the date of delivery. To qualify for a return, products must meet the following conditions:

Unused and free from damage incurred after delivery
Returned with all original packaging and included accessories whenever reasonably possible
Identifiable with a valid order confirmation or proof of purchase
Compliant with any specific return restrictions stated for certain product categories

Starting a Return

Locate your order confirmation and identify the item you wish to return.
Contact Sand + Fog 2026 customer support at b6403847@gmail.com and provide your order details along with the reason for your return.
Wait for confirmation of your return eligibility and shipping instructions from our team.
Package the item securely and ship it back using the method specified in our instructions.

Return Shipping Costs

Return shipping fees vary depending on the reason for your return:

For returns due to change of mind, you may be responsible for return shipping costs.
If the product is defective, damaged, or incorrectly sent, Sand + Fog 2026 will provide instructions on how to return the item, often at no cost to you.

Refund Process

Once your return is received, we will inspect the product to confirm eligibility. Approved refunds will be processed to the original payment method within 5-10 business days. The time for the credit to reflect in your account depends on your financial institution or payment provider.

If further details are necessary, we may contact you during the review.

Products That Are Incorrect, Defective, or Damaged

If you receive a product that is not what you ordered, or arrives damaged or defective, please report the issue promptly by emailing us with your order number and photos of the item or packaging.

We will work with you to provide a replacement, refund, or suitable remedy, depending on inventory availability and applicable laws. If a direct exchange is not possible, you may be asked to complete the return process and place a separate order for a replacement.

Order Cancellation

Orders can be canceled within 24 hours of placement, provided that fulfillment has not progressed to packing or shipping. Once an order is packed or shipped, cancellation is no longer possible.

Refunds for canceled orders will be handled according to applicable terms and processed in line with relevant legal requirements.